Better Life Virtual Clinic
Better Life Virtual Clinic hero

Preparing for your first appointment

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Before your Appointment

Once we receive a referral from your family doctor for weight management with Better Life Virtual Clinic, we will send you a secure message through the Medeo platform. If you would like to join the clinic, please follow the steps below.

Important:

  • You must be in the province of Ontario at the time of the visit.
  • You must have a valid Ontario health card.

Complete your questionnaire

An electronic medical history questionnaire will be sent to your email address and MUST be completed before your appointment. The email will be titled “A message from your healthcare provider — Better Life Virtual Clinic.” It might go to your junk or spam folders. Follow the “Complete Questionnaire” link in that email. It takes approximately 5–10 minutes.

  • Please measure your height and weight (see instructions in the attachment).
  • Have your pharmacy contact information and current medication list ready.
  • If you have high blood pressure, please have a blood pressure monitor.
  • If you have diabetes mellitus, please have a blood glucose meter.
Referral FormPatient Resources
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Medeo video appointment

Booking your appointment on Medeo

All appointments will be virtual by video call through the Medeo platform. If you already have a Medeo account, choose “Sign in.” If you are a new user, select “Sign up” to create your account.

  1. To book an appointment please follow this link: patient.medeohealth.com/booking/better-life
  2. Pick a provider: Mansour, Dr. Maged
  3. Choose which Video appointment you want to book.
  4. Pick a day.
  5. Pick a time.
  6. Log in to your Medeo account (or create one).
  7. Answer the question “What’s the concern?”
  8. Press the Request button.
Book on Medeo

Joining your appointment

Everything happens online. Use a quiet, private space with a stable connection.

  1. 1

    Open your link

    Tap the secure link in your email or Medeo at your scheduled time.

  2. 2

    Allow camera & mic

    Grant browser permissions so your clinician can see and hear you.

  3. 3

    You’re in

    You’ll enter the virtual room and your provider will join shortly.

What to expect

Warm welcome & identity check

Your provider will greet you and confirm your details.

Discuss your health & goals

Share symptoms, history, lifestyle, and expectations.

Personalized plan

Review next steps—labs, referrals, or a nutrition plan.

Easy follow-up

You’ll receive a summary and can book follow-ups online.

Warmest Regards,

Better Life Virtual Clinic

Dr. Maged Mansour — MD, MSc, PhD, FRCPC, ABOM